Our policy is valid for a period of 45 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 45 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

Note: If a refund back to the original payment method is not possible, a refund to your GIWS balance can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by GIWS in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

Hosting (all plans, except first payment after Free Trial)
Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
SSL Certificates
Daily Backups
CloudFlare
GIWS Email
Priority Support
VPN 6 and 12-month plans
Windows VPS
Minecraft VPS
Linux VPS

PRODUCTS NOT AVAILABLE FOR REFUNDS

Redemption Fees
Domain Name Registration & Renewals
Privacy Protection
SEO Toolkit
SEO Marketing Panel
Google Workspace Email
VPS License

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to refund@giws.us

This document was last updated on 5 April 2021