Our policy is valid for a period of 45 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 45 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Note: If a refund back to the original payment method is not possible, a refund to your GIWS balance can be offered as an alternative.
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
Hosting (all plans, except first payment after Free Trial) Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.) SSL Certificates Daily Backups CloudFlare GIWS Email Priority Support VPN 6 and 12-month plans Windows VPS Minecraft VPS Linux VPS
PRODUCTS NOT AVAILABLE FOR REFUNDS
Redemption Fees Domain Name Registration & Renewals Privacy Protection SEO Toolkit SEO Marketing Panel Google Workspace Email VPS License
REFUNDS FROM BALANCE
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to firstname.lastname@example.org
This document was last updated on 5 April 2021
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